Service

Information about Online Dispute Resolution

EU Commission online dispute resolution platform: https://ec.europa.eu/consumers/odr

We are neither obligated nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Defects

Is one of your ordered products defective? Please contact our customer support so we can get the issue sorted out straight away.

Incorrect deliveries | Missing items | Wrong deliveries

If you have been sent the wrong item or one item is missing, please contact customer support so we can get to the bottom of the mishap right away.

Complaints

Is one of your ordered products defective, or does it not meet your expectations? Please contact customer support so we can get to the bottom of the issue right away.

Returns | Returning goods

We ask customers to contact customer support before returning ordered products. Please wait for a response from us before returning any goods. Many thanks.

Returns | Return policy | Cancellation

We guarantees you a comprehensive right of cancellation - more information can be found under Cancellation.

Service query | Service replacement

We ask customers to give us their support. First of all, please contact our customer support for ALL service cases [defects, incorrect deliveries, missing items, returns, cancellation], only by doing so can we ensure that your service query will be processed quickly and smoothly. Many thanks for your cooperation.

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